Last updated: 16 September 2026
Waiting on a parcel is the worst — so here’s exactly what happens after you click
“order”, in plain English. Times below are estimates, not promises; customs and weather
don’t read our schedule.
1. Where we ship
We ship to most countries worldwide from our fulfilment hubs. A small number of
destinations are excluded where carrier or local rules make delivery impractical.
If we can’t ship to your address, we’ll tell you before charging you.
2. Processing time
- In-stock items: 1–3 business days to pack.
- Personalised / made-to-order items: stated on the product page (usually 5–10 business days).
- Subscription boxes: dispatched on your plan’s schedule.
3. Delivery estimates
| Region | Typical transit |
|---|---|
| Asia-Pacific | 5–10 business days |
| North America | 7–15 business days |
| Europe | 8–18 business days |
| Rest of world | 10–25 business days |
Transit starts after processing. Remote areas take longer.
4. Shipping costs & free shipping
Costs are shown at checkout based on weight, destination, and method. We run free-
or reduced-shipping promotions from time to time — those show automatically at checkout.
5. Duties, taxes & customs
Please read — this matters. Import duties, VAT, and customs clearance
fees are set by your country, not by us. Depending on the method shown at
checkout, these are either included up front (DDP) or collected by the courier on
delivery (DDU). Where DDP applies we handle it; where DDU applies, the courier will
contact you for payment before release.
Tea and incense are food / aromatic goods, not medicines. A few
countries restrict certain botanicals or incense ingredients. It is the customer’s
responsibility to check local import rules. If customs refuses or destroys a parcel for
restricted-content reasons, that risk sits with the order per our Terms of Service.
6. Tracking
Once shipped you’ll get a tracking link by email. Some local postal services update
slowly — if it looks stuck for a week, email us and we’ll chase the carrier.
7. Address errors & failed delivery
- Double-check your address at checkout — we can’t recall a parcel once it’s with the courier.
- If a parcel is returned to us as undeliverable, we’ll contact you to reship (reshipping cost may apply).
8. Delays beyond our control
Customs holds, strikes, holidays, and extreme weather happen. We’ll keep you informed
and do our best to help, but can’t refund shipping for carrier/customs delays.
9. Questions
Anything unclear? Email bfinfo@163.com or see our
Help Center.