Last updated: 16 September 2026
We want you to love what you receive. If something’s not right, here’s how to put it
right — calmly and fairly.
EU/EEA/UK customers: you have a 14-day right of withdrawal
from the day your order arrives — no reason needed. We refund within 14 days of
receiving the return (or proof you’ve posted it).
1. What can be returned
- Unopened, resellable items in original packaging.
- Wrong or damaged-on-arrival items (we cover return postage — see §5).
2. What can’t be returned
- Opened tea / food — for safety and hygiene once sealed food is opened it can’t be resold.
- Opened incense where the seal/hygiene wrap is broken.
- Personalised / made-to-order items made to your spec.
- Opened subscription boxes already dispatched.
- Digital products once access begins.
3. How to start a return
- Email bfinfo@163.com within 14 days (EU) or 30 days (other regions) of delivery.
- Tell us your order number and the reason.
- We’ll send the return address and (if it’s our fault) a prepaid label.
- Send the item back; keep the tracking number.
4. Refunds
We refund to your original payment method. Original shipping is refunded only when
the whole order is returned or the item arrived faulty. Card/PayPal refunds can take a
few business days to appear.
5. Damaged or wrong items
Received the wrong thing or it arrived broken? Email us a photo within 7 days and
we’ll replace or refund it free — including return postage.
6. Return postage
For change-of-mind returns, you usually pay return postage. For our mistakes
(damage, wrong item, or if we didn’t tell you about return costs upfront), we pay.
7. Still unsure?
Email bfinfo@163.com — we’d rather help than argue.