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Frequently Asked Questions About Our Pure Botanical Incense & Ordering Process
We offer both express courier (DHL, FedEx, UPS for sample kits and small trial orders) and international freight options (Air Freight and Sea Freight for bulk orders). All incense orders are carefully packaged with moisture-proof and shock-resistant protection to ensure your products arrive in pristine condition.
Because our products are crafted from 100% natural, perishable botanical materials, we do not accept returns on opened incense packs. However, if your order arrives damaged or defective, please contact us within 7 days with photos or videos, and we will immediately issue a replacement or refund.
We offer free or subsidized shipping on select Sample Kits and bulk promotion orders (as indicated at checkout). For any authorized item returns, return shipping costs are the buyer’s responsibility unless the issue was due to our shipment error or product damage.
You can easily order a Botanical Incense Sample Kit directly from our catalog to test our scents and burn quality. If you require custom scent formulation or private label OEM samples, simply send us an inquiry via our contact form, and our team will prepare a custom sample box tailored to your brand specifications.
We support flexible order sizes! Our standard Minimum Order Quantity (MOQ) for custom private-label packaging starts at 500–1,000 packs per scent. We also offer standard unbranded or ready-to-ship inventory with lower MOQs for small boutiques. Volume discounts apply automatically to larger wholesale orders.
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Delivery & discounts
Yes! We offer seasonal promotions, introductory bundles, and volume-based discounts for wholesale orders. Subscribing to our newsletter or creating a wholesale account unlocks exclusive member pricing and early access to limited-edition seasonal incense harvests.
We ship globally directly from our manufacturing studio! We also partner with select wellness boutiques, yoga studios, and holistic shops worldwide. If you’d like to find a local stockist or become an authorized retailer in your region, please reach out to our team via the contact form.
Yes, we ship worldwide! We partner with reliable international carriers (including DHL, FedEx, UPS, and specialized air/sea freight logistics) to ensure your natural incense products are handled safely and delivered efficiently to your doorstep.
Our friendly team is always here to help! Whether you have questions about custom formulations, MSDS safety compliance, or choosing the right scent for your space, please drop us a message on our Contact Us page or email us at [support@yourdomain.com]. We aim to respond within 24 hours.
The best way is to subscribe to our VIP newsletter at the bottom of our site, or follow us on Instagram and TikTok. We share exclusive subscriber discounts, quiet-living tips, behind-the-scenes incense craftsmanship, and announcement of new scent formulations.
All orders are carefully packed in eco-friendly, moisture-proof materials to preserve the delicate aroma and integrity of the coreless incense sticks. You will receive an automated email with tracking details and carrier info as soon as your parcel leaves our facility.
International Express (DHL/FedEx) typically takes 5–8 business days. Standard air parcel takes 10–15 business days depending on destination customs clearance. For bulk sea freight OEM/ODM shipments, transit times usually range from 20 to 35 days.